This Privacy Statement sets out H F Richardson & Co Livestock & Real Estate Pty Ltd’s (“HF Richardson”) policy with respect to the way in which we obtain, use and disclose information about you, including through our website at http://www.hfrichardson.com.au/
H F Richardson adopts and is bound by the National Privacy Principles set out in Schedule 3 of the Privacy Amendment (Private Sector) Act 2000 ("the Act").
We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information. We are committed to providing a high level of privacy in relation to all Personal Information that is collected by us.
By communicating with us or by continuing to request our services, you consent to the practices described in this Statement. You can also consent by visiting our website and participating in an online enquiry.
COLLECTION OF YOUR PERSONAL INFORMATION AFTER 21 DECEMBER 2009
For the purposes of this Statement, "Personal Information" is information from which your identity is apparent or can be reasonably ascertained.
The types of information generally collected by H F Richardson can include your name, address, mobile and telephone numbers, facsimile number and email address. Personal Information may be collected as follows:
· when you make a general or specific telephone enquiry;
· when you engage us or discuss engaging us to provide services or advice to you (both in respect to real estate & livestock service);
· when you negotiate with us in respect of purchasing or renting a property;
· when you provide your details to us at an "open for inspection" property or an auction;
· when you provide to us or we collect your business card;
· when you visit our website and complete an online enquiry or a registration form for the purpose of accessing certain services on that website;
· when you send an email to us; and
· any other collection of or incidental or directly or indirectly related to the services we may be able to provide to you.
Through our website, we can only obtain such information if you send an email message and complete an online enquiry.
When you visit our website we may make a record of your visit. The following information may be logged and used for “Behavioural Advertising” (see below) which include but is not limited to:
· your Internet protocol (IP) address;
· the date and time of your visit to the site;
· the pages you have accessed and documents downloaded; and
· the type of browser you were using
Use and Disclosure of Personal Information
Any Personal Information that we collect will be used and disclosed by us so that we can provide you with the services that you have requested or otherwise to enable us to carry out our functions as professional real estate agents, including at any time selling our real estate business.
You specifically authorise that the following disclosures of your Personal Information may be made by us:
· Disclosures of or incidental to promotion and marketing to you of our services or those of our business partners or affiliates and/or seeking potential clients.
· Disclosures to media organisations, on the Internet, to potential buyers or to existing or potential clients, to property inspection consultants, to owners’ corporations, to government and statutory bodies, financial institutions or financial products and services providers.
· Disclosures to third-party consultants who may from time to time manage our database or computer system.
· Disclosures to potential tenants, to trades people and to other sources of or incidental to acting for a landlord
· Disclosures to the landlord, referees, other agents and third-party operators of tenancy reference databases, particularly where a tenant has failed to comply with any contractual obligations specified in the relevant tenancy agreement and to other sources necessary to identify and evaluate a potential tenant.
· Disclosures as required by law or as permitted by the Act.
Any other disclosure of or incidental to our carrying out our functions as professional real estate agents including at any stage negotiating a sale of our business.
You acknowledge, where we reasonably determine it to be appropriate, we may add your Personal Information including your name, address, mobile and telephone numbers, facsimile number and email address to our database or any of our related companies' databases. The databases will be used for ongoing marketing and sales-related purposes or to advise you of the other services we or our business partners or affiliates can offer. If we elect to retain such Personal Information, you have our commitment to your privacy.
The type of marketing and sales activities that we undertake includes forwarding material to you so that you are kept updated in relation to various property-related issues or other services we can offer you. If at any time you do not wish to continue receiving this information, we will happily assist you to "opt out" of future communication.
We do not and will not rent, sell or otherwise disclose your Personal Information to any other company or organisation, without your prior consent where that consent is required by law. You do, however, consent to our use and disclosure of your Personal Information of or incidental to a sale of our business to a third party or where we outsource duties, including database management to an external service provider for purposes of rendering the required services.
You acknowledge our use and disclosure of Personal Information collected prior to 21 December 2009 is only subject to some parts of the Act and we may separately quarantine this category of Personal Information.
When emailing Personal Information to us, or providing us that information via our website, please be aware that there are risks involved in transmitting such information across the Internet. Our website contains links to other websites. We have no control over and take no responsibility for the privacy practices employed at other websites.
We have secured our website using industry-standard technology. However, we cannot provide any guarantee with respect to the security of your Personal Information and we will not be liable for any breach of security or unintended loss or disclosure of information due to the website being linked to the Internet.
Behavioural Advertising
As noted previously we reserve the right to use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Opt Out / Amend Procedure
In each direct marketing communication that you receive from us we will endeavour to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving direct marketing material by emailing our Privacy Officer and asking to be removed from the mailing list. Alternatively, you can mail or email a request asking for deletion. Our contact details are set out below. There is no fee due to us for any such deletion.
H F RICHARDSON & CO REAL ESTATE PTY LTD
Postal Address: PO Box 98, Geelong VIC 3220
Email: info@hfrichardson.com.au
Access to your Personal Information
If you wish to view the Personal Information we hold about you, please send your request by email to us (info@hfrichardson.com.au) or by posted mail and we will attend to your request. A fee may apply for such access. If we deny your request for access, we will let you know why.
If you wish to amend that information because it is out of date or incorrect, or if you wish your Personal Information to be deleted from our database, please contact our Privacy Officer (Matthew Poustie: mjp@hfrichardson.com.au).
You should also contact our Privacy Officer if any of your personal details change and we will use all reasonable endeavours to ensure the information is up to date.
Security
HF Richardson uses all reasonable endeavours to secure any Personal Information that we hold about you and to keep this information accurate and up to date. Your Personal Information is stored behind industry-standard firewalls and where applicable, protected by user names and passwords.
Changes
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@hfrichardson.com.au or by mail using the details provided below:
HF Richardson & Co Pty Ltd
[Re: Privacy Compliance Officer]
PO Box 98, Geelong VIC 3220
